UPDATED DEC 2024
APT MGT CO CHANGE
There is a new sheriff in town...
After living at Harmony Creek Sr. Apts for 8+ years,
a new mgt Co. and staff have changed.
All of my review before the change follows below and have not changed, but I will add comments re: new mgt service level.
(1) New Property manager Xiomara - is an outright DREAM ! New maintenance staff is Also EXCELLENT AND VERY CAPABLE !
Xiomara helped me to do my 1st HC laundry day using the washers and dryers and card issuer hardware. Due to my lack of experience I was stymied at several points and I was extremely frustrated.
First, ALL of the following issue resolution steps performed by Xiomara were done with the BIGGEST SMILE on her face and with a GOLD STANDARD CUSTOMER SERVICE problem- solving POSITIVE ENERGY AND ATTITUDE.
I am a handful even in a good mood, but when I'm frustrated, I'm direct in manner, respectfully challenging in tone, ask for proof, alternate plans and options, etc.
Xiomara's FRIENDLY, EFFICIENT mgt style worked wonders to deflate my irritability-
a characteristic supremely valuable in her position, to the residents and for the company.
Also, I SINCERELY APPRECIATED HOW SHE WAS was effectively PROACTIVE, COMMUNICATED CLEARLY AND TIMELY AS WE PROGRESSED. and VERIFIED STEPS  as we proceeded.
FINALLY, XIOMARA SUGGESTED HER PERSONAL INVOLVEMENT ON MY NEXT TIME TO MONITOR AND LIASON WITH LAUNDRY ROOM VENDOR / PLACE SERVICE CALL.
THAT is exactly how you serve a resident community and her employer and supervisor simultaneously, while generating a trust and positive environment !
I could write volumes about Xiomara.
~ st
p.s. the NEW RESIDENT PORTAL SOFTWARE IS LIGHT YEARS AHEAD OF THE PREVIOUS SOFTWARE.
I EASILY SET UP A PROFILE AND RENT PAYMENT AUTO-PAY FROM MY BANK ACCT.
THINGS ARE LOOKING UP AT HARMONY CREEK !
****** Initial Review Below
****************
Quiet, safe, clean, landscaped...
Only complaint is inadequate visitor parking spaces to adequately serve resident community of this size -
a known, long time failure
AND
some apts do not have a designated residential parking space/garage, based upon if resident owns a registered,insured auto...that concept is seriously flawed...what would be correct and helpful is use of placards or stickers to indicate authorized temp parking e.g., home health care workers, meals-on-wheels delivery, outside apt maintenance vendors, family/friends visitors esp. when visitors perform required tasks/errands/purchases delivery for everyday living e.g., groceries, pharmacy, med appts, vet svcs for special needs animals or just pet family mbrs, relatives/griends providing transportation for any number of normal living needs
OH YEAH, and a thousand fold increase in visitor/temp parking number of spaces to adequately serve community of this size.
I recognize this crucial issue caused by original city planning staff failing to recognize/anticipate space needed before issuing permits to private developers who profit from initial construction.
Steve Alan Taylor
March 05, 2022
